It is time we had a GST ombudsman

The Reserve Bank of India (RBI) had on January 4 released the Annual Report of the RBI-run ombudsman schemes. The report makes impressive reading. There has been an increase in the volume of complaints, reflective of the trust in the institution. A total of 4,18,184 complainants were received, with a 97.97 percent disposal rate. Most maintainable complaints (63.63 percent) were resolved through mu…